Level 1
Essential support
$4,460/ year
- 15 technical incidents
- 1 authorized contact
- Web access
- Phone access during business hours
- Response within 2 business days
Commercial technical support
Annual Support Subscriptions
Get direct help with urgent technical problems, performance tuning, business-rule organization, and user API code—with response commitments designed for enterprise teams.
Annual support levels
Choose the response level your team needs.
Every level includes 12 months of quick fixes, new releases, and web access. Prices are yearly in U.S. dollars and are subject to change without notice.
Level 2
Priority support
$4,960/ year
- 20 technical incidents
- 2 authorized contacts
- Web access
- Phone access during business hours
- Response within 1 business day
Level 3
Extended support
$5,460/ year
- 30 technical incidents
- 3 authorized contacts
- Web access
- Extended business-hours phone access
- Response within 1–12 hours
What counts as an incident
A focused technical problem, handled through resolution.
An incident is one discrete technical problem that cannot reasonably be subdivided. Each incident typically involves a series of exchanges between a user and the OpenRules Support team.
Depending on the complexity of the issue, resolution may take a few hours or several days. The stated response times describe how quickly OpenRules begins responding to the incident.
Subscription term
Annual coverage with predictable renewal.
An OpenRules Annual Support Subscription begins one day after payment is received and renews automatically on a year-to-year basis.
Either party may give notice of its intention not to renew at least 30 days before the subscription ends. Without such notice, the subscription renews for another year; this continues until either party provides notice at least 30 days before a renewal anniversary.
You can subscribe online using the secure links above or email support@openrules.com to request a quote.
Need help choosing?
Match support coverage to your operating needs.
Tell us about your team, production environment, and expected support needs. We will help you select the appropriate annual support level.